The Language of Telephoning




Home Negotiating Telephoning Taking Messages Checking Details Making Plans Solving Problems Fixing Problems Good Communication Telesales Meetings Presentations Grammar Vocabulary Listening and Pronunciation Practice Let's Do Business Achievement Tests	The Language of Telephoning Level: Intermediate - Advanced Number of Lessons: 7 Total Hours of Tuition: 40 hrs average Total Number of Units: 19 Total Number of pages: "Let's Do Business -The Language of Telephoning" deals with key business issues over a series of 7 separate lessons. All the lessons are self contained, and can be taken in any order. The key feature for each lesson is the video, taken from authentic management training materials. Click on the lesson titles on the left for more details on the video and the language objectives covered. NOTE: You need to have a User ID and Password to access the lessons. Click here to register. START ON-LINE COURSE

		Scenario Often the person called is not there so it is important to get the correct details when taking a message. In these videos we look at a number of people taking messages.
	Lesson - 1 Taking Messages (2 Units)
	Objectives:- You will study how to ask someone's identity on the telephone study words and phrases connected with telephone calls study the uses of can study the stress patterns of common telephone expressions study how to identify yourself on the telephone discuss the use of different forms of address [Back to Top]

		Scenario Angry customers usually have a reason to be angry. In this video a woman tries to find out what the customer's problem is and find a satisfactory solution.
	Lesson - 2 Checking Details (2 Units)
	Objectives:- You will study the uses of so study phrases about delivering products and services practise the stress of this and that study the uses of the past simple and present perfect study the pronunciation of -ed endings. study collocation patterns of some common business words [Back to Top]

	Lesson - 3 Making Plans (3 Units)	Scenario In this video, a personnel manager will phone two other managers to get information to prepare for a meeting.
	Lesson - 3 Making Plans (3 Units)
	Objectives:- You will study some discourse markers study of the word call study stress patterns in -ing phrases study can and could in requests and offers study the uses of want, need and look for practise intonation in sentences with can and could [Back to Top]

		Scenario In this video, two managers will work together to solve a dispute over rates of discount.
	Lesson - 4 Solving Problems (2 Units)
	Objectives:- You will study the uses of just study uses of but and know study phrases used with back listen to sentences with the word but study language used for clarifying information practise making excuses and apologising [Back to Top]

	Lesson - 5 Fixing Problems (2 Units)	Scenario Mr. Jackson has recently purchased a new machine but he is having lots of problems. He telephones the supplier to discuss the matter.
	Objectives:- You will study a set of common phrases study the first conditional study the use of going to and will identify contracted speech in going to and will study the uses of say, speak, talk, tell identify intonation patterns in first conditional sentences [Back to Top]

	Lesson - 6 Good Communication (4 Units)	Scenario Margaret Shaw is the conference manager for The King's Hotel. She receives a call from Julie Deavons from DX Electronics. Julie wants to discuss plans for the launch of DX Electronics' new product.
	Objectives You will study the verbs make and do practise making comparisons study uses of common phrases study the verbs can and could study uses of must, have to and need to study words and phrases with positive meanings study a group of negative words and phrases study language used to check arrangements identify stress patterns in short sentences identify stressed and unstressed modal verbs [Back to Top]

	Lesson - 7 Telesales (5 Units)	Scenario Selling products & services on the telephone can be difficult. Watch the salesperson close a sale over the telephone. Her company sells office furniture.
	Objectives:- You will study how to make requests study compound nouns study a set of financial terms study the uses of question tags study present simple and continuous forms study the grammar of quantifiers study the pronunciation of 's' endings study the intonation of question tags study the intonation of polite questions study the pronunciation of common sounds study the words some adverb and adjective collocations practise the intonation of conditional statements look at conditional statements [Back to Top]




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